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FAQ
Last updated July 26, 2026
Answers to the questions we hear most about buying and using assets from The Digital Lab. Can't find yours? See the contact card below.
01What does The Digital Lab sell?
Digital, downloadable assets across eight categories: n8n automation workflows, AI agent templates, Power BI dashboards, Notion templates, website templates, digital bundles, prompt packs and AI video generation guides. Everything is delivered electronically — nothing is shipped physically.
02How do I receive my purchase?
Every asset is delivered as an instant digital download tied to your account as soon as checkout completes. There's no shipping and no waiting.
03What payment methods do you accept?
Checkout runs on crypto payments via Cryptomus. You'll see the exact steps and confirm before you're charged.
04Can I use a purchased asset in commercial or client work?
Yes. Purchasing an asset grants a non-exclusive, non-transferable license to use it in your own projects and, unless a product page says otherwise, in commercial client work. You can't resell or redistribute the raw source files as a standalone product, or claim authorship of an unmodified asset. Full details are in our Terms & Conditions.
05What if a workflow needs other tools or accounts to run?
Most n8n workflows, AI agents and automation packs are template packs, not managed services — you'll need your own accounts and API keys for whichever third-party tools a given workflow touches (n8n itself, an AI provider, a publishing platform, and similar). Each product page lists what's involved.
06Can I get a refund?
Our refund policy is tied to listing accuracy rather than change of mind: if a specific component listed on a product page is missing from what you receive, you're entitled to a partial refund reflecting that component's share of the price, within 30 days of purchase. Billing errors like duplicate charges are handled separately. See our Refund Policy for the full breakdown.
07Can I re-download something I've already purchased?
Yes — your account keeps a record of everything you've bought, and you can re-download any past purchase at any time.
08Who do I contact for help?
Email contact@thedigitallab.io — see our Contact page for what to include so we can help faster.
Have a question we didn't cover? Get in touch.